800-818-1818

Spanish Speaking Intake Screener

Location: Los Angeles, CA
Benefits Offered: Vision, Medical, Life Insurance, 401k, Dental
Employment Type: Full-Time

Position: Spanish Speaking Intake Screener
Department: Intake
FLSA Status: Non-Exempt
Reports To: Intake Manager

The Intake Specialist will work directly within the Firm’s call center. The Intake Specialist is an integral part of generating new business for the Firm and must recognize a qualified Personal Injury, Employment Law, Workers’ Compensation or other specific types of legal matters when they hear it. The Intake Specialist must have the skill to turn a potential case into a client. In addition to working with other departments within the Firm, the Intake Specialist may be tasked with special projects on an as-needed basis requiring direction and guidance by the Intake Manager and/or Management.

Primary duties/responsibilities include, but are not limited to:

  • Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm, and compassion;
  • Performing unbiased screening on all inbound phone calls for the potential client;
  • Assessing and determining the viability of inbound phone calls during client intake screening process;
  • Obtain evidence from the client at the time of the initial in-person interview, including photos of injuries, relevant documents, etc.;
  • Assist client with scheduling initial chiropractor appointment at the time of initial in-person interview;
  • Assist in obtaining traffic collision reports as assigned by Intake Manager;
  • Assist in locating missing/unreachable client as assigned by Intake Manager; and
  • Perform other duties as assigned by Management and/or Pod Leaders.

Competencies/Skills:

  • Ability to communicate effectively with a range of individuals;
  • Excellent interpersonal social skills at all times;
  • Ability to exhibit compassion, empathy, and professionalism when communicating with potential and current clients;
  • Ability to work alone or as part of a team;
  • Ability to pay very close attention to detail;
  • Ability to manage their time and multi-task effectively;
  • Ability to maintain composure and professionalism under pressure; and
  • Familiarity with Microsoft Office Suite (i.e., Outlook, Word, Excel) and other applications and/or systems (i.e., Adobe, Internet);
  • This position requires physical activity including, but not limited to bending, stooping, repetitive motion, and lifting of up to 20 pounds (lbs.).

Qualifications:

  • Minimum 1-2 years’ experience working in a law firm;
  • Knowledge of Personal Injury, Employment Law and/or Workers’ Compensation strongly preferred;
  • Professional appearance and “get it done” attitude;
  • The right candidate will have excellent written and verbal communication skills; and
  • Bilingual, fluent in English and Spanish, is required as over 90% of our clients are Spanish speaking.