IT Manager

Location: Los Angeles, CA
Benefits Offered: Vision, Medical, Life Insurance, 401k, Dental
Employment Type: Full-Time

Job Description
Position: IT Manager
Department: Administration
FLSA Status: Exempt
Reports to: Chief Operating Officer

The IT Manager will work with all employees throughout the Firm. The Technology & Operations Manager is directly responsible for the various programs and software systems that are essential for the Firm’s daily functions. The Technology & Operations Manager will further be the point of contact for third party vendors and assist in evaluating the Firm’s use of current systems and operations.

Primary duties/responsibilities include, but are not limited to:

  • Assist in performing minor repairs to hardware, software, and peripheral equipment, following design or installation specifications with assistance of outside Technical Support vendor(s);
  • Assist in setting up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software;
  • Assist in obtaining and negotiating contracts with outside vendors under the direction of Firm’s Chief Operating Officer and other members of management;
  • Assist in answering users’ inquiries regarding computer software and hardware operation to resolve problems;
  • Coordinate with Firm’s outside vendors to optimize efficiency and cost of vendor utilization;
  • Develop training materials and procedures, and/or train users in the proper use of hardware and software;
  • Develop and maintain helpdesk ticket resolution policies and ensure service quality;
  • Develop requirements, outlines, budgets, and schedulers for information technology projects;
  • Work with all departments to identify system integration opportunities;
  • Work closely with internal Marketing department;
  • Administer and modify Avaya’s IVR’s, Taskflows, Call Flows and other components on a as needed basis;
  • Evaluate system potential by testing compatibility of new programs with existing programs;
  • Liaison between internal staff and outside Technical Support vendors such as Cerge, Avaya, Aderant, etc. for all support requests and technical issues;
  • Administers server platforms for all business processes: Business system, Analytics, Email, Phone, File-sharing, etc.;
  • Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities;
  • Maintain historical records by documenting hardware and software changes and revisions;
  • Maintain client confidence and protect operations by keeping information confidential;
  • Responsible for overseeing the Facilities Department;
  • Communicate and work directly with the Firm’s Chief Operating Officer to execute projects, policies, procedures, etc. to optimize the Firm’s daily operations;
  • Responsible for overseeing the Firm’s active projects, such as new software implementation with third party vendors from inception to completion;
  • Responsible for overseeing and maintaining proper inventory of hardware, etc. within the Firm;
  • Supervise and coordinate workers engaged in problem-solving, monitoring and installing data communication equipment and software; and
  • Other duties as assigned by management.

Competencies/Skills:

  • Ability to handle high level of sensitive information with the utmost confidentiality;
  • Strong PC skills including familiarity with Windows, MS Office Suite, and various Internet Browsers (IE and Google Chrome);
  • Strong listening and problem solving skills; and
  • This position requires physical activity including but not limited to bending, stooping, repetitive motion, and lifting of up to 20-40 pounds. This position may also require sitting for prolonged periods of time.

Qualifications:

  • Minimum Associate’s Degree in Computer Science/Information Technology required;
  • Technical help desk or other related job experience preferred;
  • Excellent interpersonal, written and verbal communication skills;
  • An understanding of law firm operations and practices is a plus; and
  • Bilingual, fluent in English/Spanish preferred but not required.